dG
desmond G

1 reviews | Active since Sept 2016

30 Nov 2017, 17:20

Rude caretaker

I am a tentant at Steyns Place. Got back from work to my flat to find a mess in the kitchen where the maintenance people.

I went to speak to the caretaker Bert to get an understanding of why he allowed people into my flat without making prior arrangements and on top of that allowing the people to leave a mess behind without cleaning and leaving my flat they way they had found.

He went arrogantly went on to explain the situation of which I understood but told him that was no excuse for the way my flat my left in a mess and that an apology for the inconvience they have caused me, of which his response was 'leave your key at reception we will come clean your tommorrow and if you want an apology go to customer care service at city property and lodge a complaint there.' Like what the enitre u*** ???!!

I am annoyed and irriated by his behaviour of how he handled the matter knowing this is not the 1st time he has behaved like this towards me, patronising me like I am a child.

I know Cindy Baker the building manager wont do anything or offer any apology like she did the last time I encounted this mans bad attitute but I just needed to vent and let people know of the ****py service you get staying at Steyns Place, you are wrong and get treated like **** even though its their fault. You must just pay rent and obey the rules which they themselves do consistently apply and sick it up.

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Replies (1)
City Property
City Property's reply01 Dec 2017, 07:26
Official

Dear Desmond Gumede,

We hereby confirm that this matter is being attended to and quote the following reference number: 176561.

Please direct all future enquiries regarding this matter to *** or ***.

Thank you and kind regards

City Property Customer Service team