1 reviews | Active since Feb 2015
poor service
I've been trying to query the damage I was told I did to my flat unit 240 jeff's place . The manager told me I apperantly \scratch"the door on the \""outside\"" now you can't see the scratch unless its pointed out yet there was a flat opposite me that has never had a tenant but had visible scratches on the door which he couldn't answer for so how can I be liable for something not visible on the outside when I can't control what happens outside my flat?. Also my statement is incorrect. Its been weeks now and I never get hold of customer service and I've been leaving voice mails and as you can see no one got back to me. The fact that I have to post on this site for any sort of reply shows how useless their customer service department is. And i sure will never recommend city property to any of my friends who are currently searching for a place. And im never wasting my airtime trying to contact them again as from today. """
I understand your frustration regarding the telephones, but we have been experiencing major issues with our telephone lines for the past few days, and for that we do apologise. Regarding the door repairs, when a tenant vacates the unit, a comparison is made between the inspection when they moved in and the final inspection when they move out, and where applicable charges are billed. In your case, there were no scratch marks on the door when you moved into the unit, but when you vacated the unit, there was. The doors are situated further in the frame, thus preventing anything from scratching them as they pass in the passage, but this does not prevent any scratch marks from furniture when tenants move out, as the door is open. We always try and assist our tenants. You did raise the issue at the office and you were informed about the pending charges, and as per the lease agreement any damage caused by the tenant is for their account.
Regards
Customer Services
I understand your frustration regarding the telephones, but we have been experiencing major issues with our telephone lines for the past few days, and for that we do apologise. Regarding the door repairs, when a tenant vacates the unit, a comparison is made between the inspection when they moved in and the final inspection when they move out, and where applicable charges are billed. In your case, there were no scratch marks on the door when you moved into the unit, but when you vacated the unit, there was. The doors are situated further in the frame, thus preventing anything from scratching them as they pass in the passage, but this does not prevent any scratch marks from furniture when tenants move out, as the door is open. We always try and assist our tenants. You did raise the issue at the office and you were informed about the pending charges, and as per the lease agreement any damage caused by the tenant is for their account.
Regards
Customer Services