Poor service

It’s been approximately 4days today since Rusells place has no power, you call customer services with poor service the only thing they know is to advice that sms where sent, on this current day it’s no longer an issue of electricity there’s no water again, I went to the office they could’nt even allocate me one person to answer my question apparently the Russell's place property manager is on leave all other manager are in a meeting until 4! So my quest to City property is this despite the problem we are experiencing you are running a business, when I come to your office I need answers not attitude, I am a paying customer after all I need to know where is the service I payed for, If Tshwane is having a problem it’s Definitely not mine because I am paying city Property I have 2years staying there I have never skipped payment, so address to me properly and professional, such a huge company with poor service, which don’t certify customer no wonder Rusells place it’s always this empty every week people are moving out.When it’s suits City property you generators are hired but now there’s nothing.