1 reviews | Active since Apr 2022
PAY BACK MY DEPOSIT
Kempton Place in specifics:
I moved out on the 31st of October for the same reasons many other residents have considered leaving. Some people stay only because of their children or because they need to be close to specific areas. The standard of living at Kempton Place has deteriorated significantly, mainly due to the ongoing electricity issues and, even more concerning, the water quality. The water is extremely dirty, has a strong chemical presence, and has allegedly caused some residents to fall ill.
My main concern now is the refund of my deposit. It is the 24th of November, and I am still waiting for payment. They have deducted over three-quarters of my deposit based on the way they recalculate their finances, as all payments are centralized. I have sent repeated emails and made several calls, yet nothing has been resolved.
Lance responds selectively and at his own convenience, which is extremely unprofessional. They are quick to chase even a R2 outstanding amount, but it takes them 54 days to process a refund. I am utterly disappointed.
Thank you for bringing your concerns to our attention. One of our customer service representatives tried contacting you to acknowledge and discuss the review.
The water was reported to not be contaminated and we do regular checks to ensure the water is safe to use, however we would like to get more information in order to investigate further. The tenants that have allegedly fallen ill are welcome to report this to the Kempton Place team. Power outages are unfortunately beyond our control as we rely on Council for supply, we make efforts to communicate and provide solutions whenever there's service interruptions.
Please note the deposit refund has been finalised and paid out, kindly allow for 24-48 hours if it has not yet reflected on your account.
Kind regards,
City Property Support team
Thank you for bringing your concerns to our attention. One of our customer service representatives tried contacting you to acknowledge and discuss the review.
The water was reported to not be contaminated and we do regular checks to ensure the water is safe to use, however we would like to get more information in order to investigate further. The tenants that have allegedly fallen ill are welcome to report this to the Kempton Place team. Power outages are unfortunately beyond our control as we rely on Council for supply, we make efforts to communicate and provide solutions whenever there's service interruptions.
Please note the deposit refund has been finalised and paid out, kindly allow for 24-48 hours if it has not yet reflected on your account.
Kind regards,
City Property Support team