Overcharged due to closed offices
My last day to move out from Kempton Place B727 was on the 01 December 2017 at 12:00. I was packed and ready to go when I went to their offices and saw that there was a notice stating that they will reopen on the 2nd December. I left with the keys knowing very well that I would return the following day for the inspection. I was surprised to be contacted by Reuben their maintenance guy,who told me that I would be charged for late moving and for occupying a flat that now belonged to someone else. I explained to him that I went to their offices and they were closed and that only the security guards were working. He told me that if I wanted to find the other staff I could have made a plan. I find this very offensive and rude from City Property, especially since I have been their tenant for over a year. I tried to call Reuben to tell him that I can come on Saturday,he told me they would charge me R1000 for late moving. City Property and their staff seem to only care about making money, how am I to be blamed for them closing their offices. If this matter is not resolved,I will consult Legal Wise for a legal opinion and I will go to every social media platform.
Dear N-jay Njongo Mbekwa,
We have been informed that the staff at Kempton Place is attending to your complaint.
Should you require further assistance in this regard, please direct your enquiries to *** or ***.
Thank you and kind regards
City Property Customer Service team
Dear N-jay Njongo Mbekwa,
We have been informed that the staff at Kempton Place is attending to your complaint.
Should you require further assistance in this regard, please direct your enquiries to *** or ***.
Thank you and kind regards
City Property Customer Service team
