NM
Nompumelelo M

1 reviews | Active since May 2016

10 May 2016, 12:09

Ongoing DSTV connection problems that wont be resolved

<p>Good day</p> <p> </p> <p>i am a tenant of Dora Glen and I have been experiencing connection problems with my dstv explora. I am stuck on 1 channel and if i wish to watch something else i have to swtich off the decoder at the power source so that it reboots, some days i cant even watch tv at all. Please keep in mind that i am losing money because of your inefficiencies because i am being debited monthly by multichoice. The building manager is aware of the situation and has suggested that the very same contractors, who were brought in to set it up for me when i first moved in, be brought back to ***ess it and i will be billed yet again for a lousy service. I am dissapointed by your level of professionalism, you expect us to pay our rent on time yet you dont attend to our grievances as tenants with the very same type of enthusiasm. I had said that i wouldnt pay my rent until there was traction on this matter and i was threatened that i would be locked out of my flat. You are hypocrites </p>

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Replies (1)
City Property
City Property's reply10 May 2016, 13:10
Official

Dear Ms Masemola,

We hereby confirm that this matter is being attended to and quote the following reference number: 126921.

Will you please direct all future enquiries regarding this matter to *** or ***.

Thank you and kind regards

City Property Customer Service team