1 reviews | Active since Jan 2023
No Fingerprint access granted, a whole month in, still no resolution
Horrible horrible customer service. I would 100% not recommend to any one looking for a place to stay, especially females. Your safety is the least of their concern and the resolution of issues is zero. No access to a building you are paying for is crazy and despite multiple follow ups no resolution, instead you are advise the issue is resolved every single time yet nothing. Horrible experience at City Place for the whole month I have been there. Every night I must park my car and walk 3 floors down, then around the building, in the middle of the night, alone, in South Africa where women are the least safe, and no matter the urgency you address this with you are met with Issue resolved yet there is still no access. One would imagine granting access is a couple of hours thing but not at City Place. Absolutely revolting service
We are truly sorry to hear about the challenges you’ve faced, and we sincerely apologise for the frustration and inconvenience this has caused you. Your safety is a top priority, and we understand how distressing it must have been to navigate the building under those conditions, especially late at night.
Please rest assured that the issue has been escalated internally and is receiving urgent attention. Our access control officer has reached out and provided his contact details, please test your access when you arrive at the building later today. He will check in with you to ensure it's resolved.
We’re committed to resolving this and improving our service.
Kind regards,
City Property Support team
We are truly sorry to hear about the challenges you’ve faced, and we sincerely apologise for the frustration and inconvenience this has caused you. Your safety is a top priority, and we understand how distressing it must have been to navigate the building under those conditions, especially late at night.
Please rest assured that the issue has been escalated internally and is receiving urgent attention. Our access control officer has reached out and provided his contact details, please test your access when you arrive at the building later today. He will check in with you to ensure it's resolved.
We’re committed to resolving this and improving our service.
Kind regards,
City Property Support team