PP
Patience P
1 reviews | Active since Nov 2022
08 Apr 2026, 12:16
No backup generator during power outage
We have not had electricity since Sunday but City Property is not doing anything about it. 72hrs has passed since that's their rule of giving us a generator. No communication from them whatsoever, the meat and everything in the fridge is spoiled that time we pay a lot of money for nonsense.
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Replies (3)
City Property's replyOfficial
08 Apr 2026, 14:42Dear Patience,
We sincerely acknowledge the frustration and distress caused by the prolonged electricity outage and the impact this situation has had on you and other affected stakeholders. Please be assured that our Property Management team is actively engaging with Council to obtain updates on the restoration of power supply.
Updates have been communicated with tenants via SMS as and when received from Council.
We appreciate your patience and understanding while all efforts continue to resolve the matter.
Kind regards,
City Property Support Team
We sincerely acknowledge the frustration and distress caused by the prolonged electricity outage and the impact this situation has had on you and other affected stakeholders. Please be assured that our Property Management team is actively engaging with Council to obtain updates on the restoration of power supply.
Updates have been communicated with tenants via SMS as and when received from Council.
We appreciate your patience and understanding while all efforts continue to resolve the matter.
Kind regards,
City Property Support Team
City Property's reply08 Apr 2026, 14:42
Official
Dear Patience,
We sincerely acknowledge the frustration and distress caused by the prolonged electricity outage and the impact this situation has had on you and other affected stakeholders. Please be assured that our Property Management team is actively engaging with Council to obtain updates on the restoration of power supply.
Updates have been communicated with tenants via SMS as and when received from Council.
We appreciate your patience and understanding while all efforts continue to resolve the matter.
Kind regards,
City Property Support Team
We sincerely acknowledge the frustration and distress caused by the prolonged electricity outage and the impact this situation has had on you and other affected stakeholders. Please be assured that our Property Management team is actively engaging with Council to obtain updates on the restoration of power supply.
Updates have been communicated with tenants via SMS as and when received from Council.
We appreciate your patience and understanding while all efforts continue to resolve the matter.
Kind regards,
City Property Support Team
PP
Patience P's updateReviewer Update
09 Apr 2026, 09:44The backup generator has been provided but does not assist because it was only set to operate from 5am to 10am and from 5pm to 10pm why? Your lease never said anything about generator times it only states a generator will be provided after 72hrs of power outage of which does not make sense still. Some of us work from home and need our gadgets charged so please tell me how I am supposed to work with no power? Laptops and phones die during the 10am to 5pm. It's not even 10am but the generator is off already? No guys take us serious.
PP
Patience P's update09 Apr 2026, 09:44
Reviewer Update
The backup generator has been provided but does not assist because it was only set to operate from 5am to 10am and from 5pm to 10pm why? Your lease never said anything about generator times it only states a generator will be provided after 72hrs of power outage of which does not make sense still. Some of us work from home and need our gadgets charged so please tell me how I am supposed to work with no power? Laptops and phones die during the 10am to 5pm. It's not even 10am but the generator is off already? No guys take us serious.
City Property's replyOfficial
10 Apr 2026, 11:09Good day Patience,
Your comment has been noted and the Property Manager has responded on the email communication regarding the matter.
Power is restored at Ricci's Place.
Kind regards,
City Property Support team
Your comment has been noted and the Property Manager has responded on the email communication regarding the matter.
Power is restored at Ricci's Place.
Kind regards,
City Property Support team
City Property's reply10 Apr 2026, 11:09
Official
Good day Patience,
Your comment has been noted and the Property Manager has responded on the email communication regarding the matter.
Power is restored at Ricci's Place.
Kind regards,
City Property Support team
Your comment has been noted and the Property Manager has responded on the email communication regarding the matter.
Power is restored at Ricci's Place.
Kind regards,
City Property Support team