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Amanda R

1 reviews | Active since Jul 2022

19 Jul 2022, 22:40

Misrepresentation from agent from the Johannesburg office.

This is by far the worst I have experienced!!!! Before I moved in we had a mountain of issues with the contract, then we asked if there's a generator for the elevator when load shedding hits Yes was the answer only to find out it's a lie I have to climb 10 flights of stairs to get to my house in the dark!

I don't even want to get into the situation with the maintenance guys using my house as a halfway house to pass through (double-up) . With their paint stained shoes.

Now we have had no electricity the whole day and we are told that it's a city power issue we must wait for tomorrow, I work from home I am getting a an unpaid day BUT YOU GUYS EXPECT YOUR RENT ON TIME, I CANT SAY TO YOL THAT THERES NOTHING I CAN DO. BUT I MUST PAY ON TIME!!!

IF I was white the electricity would be running right now but because I'm black the disrespect we get from city property is disgusting. Saying there's nothing they can do bull man!

You are telling me no one at city property could not call city power and make noise!!!! Westdene the lights were running in less than 1 hour and a whole temp transformer was brought because noise was made by management.

There always seems to be an issue here they sent a text at 02:31pm but only arrived after 5pm then they left saying they don't have equipment and will come back tomorrow and our water pumps work with electricity meaning we have no water and no electricity but there's nothing you can do because they are sitting in their houses comfortable.

I will be reporting this apartment to housing tribunal.

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Replies (2)
City Property
City Property's reply20 Jul 2022, 10:15
Official
Dear Amanda,

Please note we take your comments to heart and will do our best to assist you. Due to circumstances beyond our control, the electricity ';supply has been interrupted. We apologise for any inconvenience caused and are doing our best to resolve the matter as soon as possible. We will keep you updated as we hear more. 

Kind regards, 
City Property Support Team 
City Property
City Property's reply21 Jul 2022, 08:42
Official
Dear Amanda, 

We have tried to contact you but were unsuccessful. The power has now been restored. Again, we apologise for any inconvenience caused. 

Regards, 
City Property Support Team