1 reviews | Active since Jul 2017
Locked Out
<p>Hi please help i stay at Splendid Place i have been locked out because i failed to pay rent due to family crisis i had. Stella Nkoba called amd reminded me that i have not paid my rent which i explained to her that i had a crisis and will be able to pay on the 27th June charges included but she did not want to accept that and she told me that they will lock me out which they did :-(. There is no where i can go to amd my clothes and everything is locked inside there. I came here the bathroom bulb was not working even today is not working and i reported it which they failed to fix but were quick to change my keys and thats *******. Its sad to see my human rights being violated like this and the contract which we both signed being breached like this. I now had to break the door to gain entry. I called City Property customer services but their number is not working. If i do not go to work because of this how am i suppose to pay their money. Im seriously devastated. Please help</p>
Dear Mpho,
We refer to your similar complaint received via our Customer service email with ***. According to our records you have spoken to your Credit Controller and your arrangement has been accepted for the mentioned date.
We have reported the repair of the bathroom light on reference number: 164741.
Our office hours are Monday - Friday 8:00 - 17:00 and Saturdays 9:00 - 13:00. During this time our customer care line is operational. Should you contact us after hours you can leave a voice mail message or send an email and we will contact you with regard to your enquiry/complaint.
Please direct all future enquiries regarding this matter to *** or ***.
Thank you and kind regards,
City Property Customer Service team
Dear Mpho,
We refer to your similar complaint received via our Customer service email with ***. According to our records you have spoken to your Credit Controller and your arrangement has been accepted for the mentioned date.
We have reported the repair of the bathroom light on reference number: 164741.
Our office hours are Monday - Friday 8:00 - 17:00 and Saturdays 9:00 - 13:00. During this time our customer care line is operational. Should you contact us after hours you can leave a voice mail message or send an email and we will contact you with regard to your enquiry/complaint.
Please direct all future enquiries regarding this matter to *** or ***.
Thank you and kind regards,
City Property Customer Service team
