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Dora M
1 reviews | Active since May 2022
10 Sept 2026, 14:35
Lifts not working
Lifts at Franks place haven’t been working in a week, they sent a message yesterday that they are fixing them and in the morning they still not working. You can’t afford to leave the apartment late for work cos you still have to take the stairs and they busy sending us messages to renew our leases while they cant fix lifts. The building has 20 floors, how do you think people are coping with taking stairs everyday?
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City Property's replyOfficial
10 Sept 2026, 16:38Dear Dora,
We sincerely apologise for the inconvenience and frustration caused by the lift outage at Franks Place. We understand the significant impact this has had on residents, especially those living on the upper floors.
Please be assured that our team and service provider are actively working to restore the lifts as quickly and safely as possible. While we understand your disappointment with the delays, resolving the issue remains our highest priority. The Property Manager will be in touch to assist with an update on the issue.
Thank you for your patience and understanding while we work to restore normal service.
Kind regards,
City Property Support team
We sincerely apologise for the inconvenience and frustration caused by the lift outage at Franks Place. We understand the significant impact this has had on residents, especially those living on the upper floors.
Please be assured that our team and service provider are actively working to restore the lifts as quickly and safely as possible. While we understand your disappointment with the delays, resolving the issue remains our highest priority. The Property Manager will be in touch to assist with an update on the issue.
Thank you for your patience and understanding while we work to restore normal service.
Kind regards,
City Property Support team
City Property's reply10 Sept 2026, 16:38
Official
Dear Dora,
We sincerely apologise for the inconvenience and frustration caused by the lift outage at Franks Place. We understand the significant impact this has had on residents, especially those living on the upper floors.
Please be assured that our team and service provider are actively working to restore the lifts as quickly and safely as possible. While we understand your disappointment with the delays, resolving the issue remains our highest priority. The Property Manager will be in touch to assist with an update on the issue.
Thank you for your patience and understanding while we work to restore normal service.
Kind regards,
City Property Support team
We sincerely apologise for the inconvenience and frustration caused by the lift outage at Franks Place. We understand the significant impact this has had on residents, especially those living on the upper floors.
Please be assured that our team and service provider are actively working to restore the lifts as quickly and safely as possible. While we understand your disappointment with the delays, resolving the issue remains our highest priority. The Property Manager will be in touch to assist with an update on the issue.
Thank you for your patience and understanding while we work to restore normal service.
Kind regards,
City Property Support team