TL
Tumie L
1 reviews | Active since Nov 2012
10 Jun 2015, 10:24
Lift.
It's Wednesday and the lift is still not working, when will it work. Why is there no form on communication with your tenants?When it comes to month end,invoicing communication is on time and on point. I have not bought my groceries because one does not know if the lift will be working. You and your children and fed, what about me and my child? Don't you think this is a Human Rights Violation? This lift situation has been on going now for 6 months if not more.
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Replies (1)
City Property's replyOfficial
11 Jun 2015, 09:54Hello Tumie82,
We do apologise for the inconvenience this situation causes, and would like to assure you, we and the lift company are doing everything in our power to have the issue resolved. We are in the process of upgrading the one lift, this should be completed within the next two months. As soon as the one lift is upgraded we will start on the next lift. We understand this is taking some time, but lift parts are imported, and this is what causes the delays. We would never endanger the lives of our tenants, and humbly request your patience while we upgrade the lifts.
Regards
Customer Services.
We do apologise for the inconvenience this situation causes, and would like to assure you, we and the lift company are doing everything in our power to have the issue resolved. We are in the process of upgrading the one lift, this should be completed within the next two months. As soon as the one lift is upgraded we will start on the next lift. We understand this is taking some time, but lift parts are imported, and this is what causes the delays. We would never endanger the lives of our tenants, and humbly request your patience while we upgrade the lifts.
Regards
Customer Services.
City Property's reply11 Jun 2015, 09:54
Official
Hello Tumie82,
We do apologise for the inconvenience this situation causes, and would like to assure you, we and the lift company are doing everything in our power to have the issue resolved. We are in the process of upgrading the one lift, this should be completed within the next two months. As soon as the one lift is upgraded we will start on the next lift. We understand this is taking some time, but lift parts are imported, and this is what causes the delays. We would never endanger the lives of our tenants, and humbly request your patience while we upgrade the lifts.
Regards
Customer Services.
We do apologise for the inconvenience this situation causes, and would like to assure you, we and the lift company are doing everything in our power to have the issue resolved. We are in the process of upgrading the one lift, this should be completed within the next two months. As soon as the one lift is upgraded we will start on the next lift. We understand this is taking some time, but lift parts are imported, and this is what causes the delays. We would never endanger the lives of our tenants, and humbly request your patience while we upgrade the lifts.
Regards
Customer Services.