1 reviews | Active since Jun 2016
lies and more lies
<p>I recently moved into city property kempton park. I got my statement and I don't understand it as I overpaid before I moved in and was told that this overpayment would reflect as a credit on my statement. Before occupying my unit, I paid a total of R9967.59, since they gave me a fee proposal where the place was R4200.00 instead of R4100.00 as initially agreed upon. I have been to the offices for them to advise when I will be getting my R212.91. They advised that it will show on my statement. This is not the case. I signed for a lease of R4100.00 and not R4200.00 . The amount as my deposit should therefore reflect R4100.00 only. I would like my funds back. My statement also showed that my total due was R4072.09 for the month of July, however when I looked at my bank statement, city property deducted a total of R4147.09, where did my R75.00 go? Can someone please give me proper answers, I am so tired of running after my money. Thanks.</p>
Good evening,
We will be contacting you during office hours to discuss this matter and investigate the differences you have pointed out in your review.
We trust that you find this in order.
Kind regards,
City Property Customer Service Team
**********
**********Good evening,
We will be contacting you during office hours to discuss this matter and investigate the differences you have pointed out in your review.
We trust that you find this in order.
Kind regards,
City Property Customer Service Team
**********
**********Good day,
After investigating your account we found that one of your receipts were allocated late, the R75.00 in question is reflecting as a credit on your account and this will reflect on your August statement.
With regard to the rental, this is R4100.00 as was indicated to you when you signed your lease agreement, the R4200.00 is the deposit charged which is not correct and will be rectified immediately.
Should you have any further enquires, pls contact Sarika at the Kempton Place office on (011) ********** .
We apologise for the inconvenience caused with this error and trust that it will be rectified to your satisfaction.
We trust you find this in order.
Kind regards,
City Property Customer Service Team
(012) ********** / **********
Good day,
After investigating your account we found that one of your receipts were allocated late, the R75.00 in question is reflecting as a credit on your account and this will reflect on your August statement.
With regard to the rental, this is R4100.00 as was indicated to you when you signed your lease agreement, the R4200.00 is the deposit charged which is not correct and will be rectified immediately.
Should you have any further enquires, pls contact Sarika at the Kempton Place office on (011) ********** .
We apologise for the inconvenience caused with this error and trust that it will be rectified to your satisfaction.
We trust you find this in order.
Kind regards,
City Property Customer Service Team
(012) ********** / **********