Lack of Professionalism

I got a lease a flat from City Property Pretoria from the 1st of October 2015. So now it is 02 November 2015 and I am waiting for a water and electricity bill. I call the property manager who tells me that I was supposed to go to Constatia and open a water and electricity bill. To open the electricity bill is R800 and to open the water bill is R250. This was never communicated to me when I received my contract/ keys... This is really an inconvenience not only financially but time wise as well. Then they say \It was an error on our side not to communicate that with you". How is that supposed to get me the R1050 which i have to now take out and was not budgeted for? This is really frustrating me. City Property this is really not cool"""