DB
Dineo B

1 reviews | Active since Aug 2015

22 Mar 2017, 16:04

*********** Building Manager and Bad Communicator

<p>I am really disappointed with the manager of Russells place in Pretoria Molefe. I don’t know how he was appointed to that role. That man is really useless his communication s****s is just bad, he keeps on hallucinating. He talks but one wouldn’t really tell what he is saying. I am definitely sure that proper recruitment process was not followed with that man. He manages the place like a hostel straight. His attitude is disgusting. He acts like a 16 year old. He maturity level is also not on. Since inception each time he talks like one doesn’t know what he is actually saying. Even the security guards there will tell you that he has a stinking attitude. I occupied the place on the 4th Feb he didn’t find the keys and told me that I will have to go back home with the truck and furniture and he will get me the new keys the next day. The security guard n shift took the liberty to find the keys and give them to me. I let that one slide as I thought it was just a minor thing. On the 6th Feb upon arrival from work there was a parking saga which I sorted with City Property as he was busy telling me about the fees I did not understand and which where not discussed with me prior. I now park at Karabo and the City property manager said I must sort out the waiting list issue with him has he is the one with proper information. I took the liberty to call him to ask what is the waiting period to get park is it 3 - 4 months or what? His answer was like hey I cant force people to leave the place if they work near to their workplace. Just imagine the response. I believe that’s the simplest question which could have received the simplest answer but for him it was difficult. I left it there and made peace with the fact that I would never get parking in Russels’ place. The 7th Feb missed the memorandum note for the fumigation and called him to ask when will they be returning, he didn’t know aai left him again. The 16th Feb he comes with the checklist form each thing I pointed he is aware of it the phones not working, the stove, kitchen top just a mess. i then noticed that he mentioned that the phone is working on the form submitted fortunately bumped into him on the corridor and ask he just told me that phone is working I am referring to the one down stairs that was his response. Left it there even though curious. The 7th March the fumigation people comes back and I bump into them upon return from work on the corridors. When I get to the flat I still see ****roaches, I then go to reception to check if maybe they didn’t miss my flat by mistake. The security guard tells me that they didn’t ok I then go back to the room aowa when I go there the ****roaches again and my worry is they get into y hand bag embarrass me at work in front of people now it looks like I stay in a very nasty place. I then go back to ask if maybe he missed it can he come again and check how long does their chemical take to work since you say they sprayed my room. Fortunately I bump into Molefe whom defensively hey I cant give you those answers by that time I am asking humbly and nicely. He then asks the security guard to check with that guy. I just wait for the answer while I am waiting he tells the other security guard to tell me to leave the keys as its already late and the guy will probably come do my room the next day. I then go back to my room. While I am in my room they come knocking and I open there is the fumigation guy coming to spray. Ok the key issue is sorted no more leaving the key as they fumigated. The next day I leave peacefully. Upon return on the 8th March the security guard comes to my room knocking I open and he says Molefe says tomorrow you must leave you keys as you were supposed to have left them today and you must take note that the call outs we make costs the company. I stood there surprised why should I leave the keys now, what is he was talking about now, really felt like a movie, I just kept quiet and slept. The 9thas I was going to work I leave my keys and ask the other security guard on shift as that one didn’t have answers and this one says he thinks they want to spray bath. Ok left the keys. The 11th the Curtain rail saga starts, my curtain rail just falls off then there is a very huge hole where it came off and it looks like they were sticking papers in that hole. I called the security guard to come assist, he came and said that hole is so severe it needs to properly be fixed as the curtain rail will keep on falling off. The 19th that curtain rail comes off again the security guard comes to do it and the 20th it does the same thing and I was then told about completing some form so the maintenance people can come do it. I then did that while I am doing it they are telling me to leave my keys behind as the 21st I have already told them that I am not available. I then ask the 21st is a holiday will the maintenance people be available and they agreed. I left it there. The 21st when I came back I ask for my keys and if the curtain rail issue was sorted they tell me that they are not sure I must go check and if its still on the floor I must come back so they can help. When I got to the room the curtain rail was still on the floor and I then went back to reception to ask for help. The security guard came to try assist but failed. I quote what the security guard said ´Molefe has the necessary tools but that man is rude and mean, please don’t tell him we came to help you as he will be so cross with us, what if he doesn’t want to help we came here please my sister don’t mention anything to him” I then ask them what must happen as I was told my curtain rail was going to be sorted, I have followed all the necessary protocols and they tell me aai sister we don’t know. I then requested them I came to you guys for help call him as you have a work phone they tell me. I am the one who must do that as that phone is not working. I must go get airtime to call him. I then called my parents with free minutes as that’s the only thing I had. They called him to come assist. There comes the big boss of the hostel. Knocking on my room with that form I completed. His questions what time did you complete this, I was like at 17h00 and he was like the handy man had already knocked off, then he goes did you go to work today? I was like no, he then goes so why do you expect people to work while you are on a holiday then he goes back. In a nutshell Molefe couldn’t help or try yet I was told to leave my keys. So I slept in a bachelor flat with the window wide open. Everything so exposed. My question am I different to the people who sleep at the streets? No Molefe will just do as he pleases. That man is so cruel no communication about when the curtain rail will be sorted nothing, ask him about the waiting period for parking, Molefe doesn’t want to chase anyone out that’s the answer I cant give any further response to this one. I can really say he really knew how to job hunt getting paid for talking nonsense. I want to be out of that place ASAP, I only have 5 weeks there but feel like its been a decade. Molefe is rude. I wouldnt advise anyone to go rent a place at Russels, that building managers disrespect is on another level.</p>

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Replies (1)
City Property
City Property's reply22 Mar 2017, 16:33
Official

Dear Dineo,

We hereby confirm that this matter is being attended to and quote the following reference number: 156546.

Please direct all future enquiries regarding this matter to *** or ***.

Thank you and kind regards

City Property Customer Service team