MM
Mphonyane M
1 reviews | Active since Jun 2025
20 Jun 2025, 10:42
I'm writing to express my frustration regarding my refund deposit for my stay at Lara's place, Unit 405
I'm writing to express my frustration regarding my refund deposit for my stay at Lara's place, Unit 405. After 21 days, I still haven't received my deposit back despite repeated requests. Furthermore, I've been disputing additional charges on my bill labeled as 'utilities rates' without clear explanation. The amount seems excessive compared to my usual monthly utility bill. I've been emailing and contacting their team, but I'm being passed around without resolution. I need an update on my deposit refund and the disputed charges.
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City Property's replyOfficial
20 Jun 2025, 16:50Dear Mphonyane Matsimela,
The deposit refund was being finalised. as it takes 14 to 20 working days to process. This was communicated during the lease cancellation process. We are pleased to confirm that the refund has been paid out and should reflect in the nominated bank account within 24-48 hours.
The water and sewerage charges were also finalised and the amounts reflecting are usage for the following period: 15/04/2025 - 31/05/2025.
Best regards,
City Property Support Team
The deposit refund was being finalised. as it takes 14 to 20 working days to process. This was communicated during the lease cancellation process. We are pleased to confirm that the refund has been paid out and should reflect in the nominated bank account within 24-48 hours.
The water and sewerage charges were also finalised and the amounts reflecting are usage for the following period: 15/04/2025 - 31/05/2025.
Best regards,
City Property Support Team
City Property's reply20 Jun 2025, 16:50
Official
Dear Mphonyane Matsimela,
The deposit refund was being finalised. as it takes 14 to 20 working days to process. This was communicated during the lease cancellation process. We are pleased to confirm that the refund has been paid out and should reflect in the nominated bank account within 24-48 hours.
The water and sewerage charges were also finalised and the amounts reflecting are usage for the following period: 15/04/2025 - 31/05/2025.
Best regards,
City Property Support Team
The deposit refund was being finalised. as it takes 14 to 20 working days to process. This was communicated during the lease cancellation process. We are pleased to confirm that the refund has been paid out and should reflect in the nominated bank account within 24-48 hours.
The water and sewerage charges were also finalised and the amounts reflecting are usage for the following period: 15/04/2025 - 31/05/2025.
Best regards,
City Property Support Team