1 reviews | Active since May 2017

11 Apr 2018, 11:14

Idiot ********

I am an ex tenant of the Ark Building which was previously owned by City Property the biggest ****ER in the rental business. We have planned to move out of the building at the end of February 2018,we submitted the notice on time of which they delayed the whole process, we ended up moving by end of March. We app**** for our deposit to be refunded. That was on February. We ended up moving out without our refund.I have then been making follow up regarding the issue, until today. I have been sent from pillar to post in regards with this matter. I have spoken to Andrea at City property head offices who is said to be the one handling this, she has not given me any way forward on this saying that they have not yet paid the money to the new guys for which reason? I do not know. The new owners of the Ark building who are equally not professional have been ignoring me aswell Zaheed and Ashram Zambia. I have always been the one doing follow ups when Zaheed finally told me he is busy with his house problems which meant I did not matter. I have been waiting for months on end. City property together with Ashram have been so disappointing and just do not care. I will never recommend these idiots to anyone. I'm so ****ed off ryt now. They are the biggest ****** in this business.

0
Replies (6)
City Property
City Property's reply11 Apr 2018, 13:53
Official

Good day,

Will you please provide us with your apartment details in order to investigate this matter to provide you with feedback.

Kind regards,

City Property Customer Service Team

***

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's update11 Apr 2018, 15:37
Reviewer Update
Flat 112 The Ark Building in Newtown.
City Property
City Property's reply11 Apr 2018, 16:13
Official

Good day,

As per investigation this building was sold and transferred to the new owners on 7 February 2018. We were not at liberty to accept any notices during this period and cannot refund you your deposit as these funds belong to the new owners who will have to make the payment once they receive the money. We are awaiting their bank details to transfer the funds to them.

You are more than welcome to speak to them as we can unfortunately not be of any further assistance in this regard.

We trust that you will be able to resolve this matter with them soon.

Kind regards,

City Property Customer Service Team

Tel: ***

***

's update11 Apr 2018, 16:56
Reviewer Update
Who are the new owners, What is their name? You are failing to provide us with that lousy information. I talked to Andrea and she gave me a totally different story from what you are telling me now. Everything you saying about the building being sold, I know that already. The money is supposed to COME FROM YOU Guys which you are FAILING to transfer.
City Property
City Property's reply11 Apr 2018, 17:17
Official

Good day,

You have spoken to the new owners as per your initial complaint. Please contact them for further information as we cannot provide you with such.

Kind regards,

City Property Customer Service Team

Tel: ***

email: ***

City Property
City Property's reply11 Apr 2018, 17:18
Official

Good day,

You have spoken to the new owners as per your initial complaint. Please contact them for further information as we cannot provide you with such.

Kind regards,

City Property Customer Service Team

Tel: ***

email: ***