MM
Mphonyane M

1 reviews | Active since Jun 2025

21 Jul 2025, 12:41

I was staying at Laras place from May 2024- 31 may 2025 room 405 during my stay I never missed any payments

I was staying at Laras place from May 2024- 31 may 2025 room 405 during my stay I never missed any payments. When I put in notice to move out they suddenly sent invoices that I owe water , of which I had already paid and it was included in the rent for May and i paid it . They sent another invoice in June stating I owe utilities and I told them that they should deduct the money I owe to them on my deposit. They took long to pay that deposit. Recently when I check my credit score status it is showing that I owe them 142 and i am asking myself how do I owe them 142 what is it for? That they didn’t deduct with the rest of the money when they gave me my deposit back after a month. I am not happy because it is messing up my credit score

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Replies (1)
City Property
City Property's reply22 Jul 2025, 13:55
Official
Dear Mphonyane

Thank you for sharing your feedback with us. We sincerely apologise for the frustration and inconvenience you’ve experienced with your account after vacating. 

Your concerns are important to us. We are pleased that one of our accounts staff has contacted you and resolved the matter to your satisfaction. We would appreciate it if you can share your positive service experience with how the matter has been dealt with. 

Looking forward to your response. 

Kind regards
City Property Support team