KK
Koketso K
1 reviews | Active since Mar 2025
29 Apr 2025, 14:43
I want my refund.
I really thought meeting with Sam the property manager would solve the problem that I had but it was just one of your lies and stringing your customers and making a fool out of them.
Sam said that they would refund me some of the money and today is the 29th of April and I still haven't received my money or any communication from him.
I have called multiple times, he only picked my call once and said he would get back to me and he has been ignoring my calls since.
I can't believe that people trust you with anything, you don't respect your customers and i hope people will open their eyes to see that and stop supporting you.
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Replies (2)
City Property's replyOfficial
29 Apr 2025, 16:27Dear Koketso K,
The amicable resolution discussed during the meeting still stands. This has been submitted for approval as per the Property Managers' email to you, a process has to be followed for this to be finalised.
Unfortunately, there will be delays due to the public holidays. Please note your query has a reference number, ticket 718103, which will be resolved once the credit has been passed on your account.
Kind regards,
City Property Support Team
The amicable resolution discussed during the meeting still stands. This has been submitted for approval as per the Property Managers' email to you, a process has to be followed for this to be finalised.
Unfortunately, there will be delays due to the public holidays. Please note your query has a reference number, ticket 718103, which will be resolved once the credit has been passed on your account.
Kind regards,
City Property Support Team
City Property's reply29 Apr 2025, 16:27
Official
Dear Koketso K,
The amicable resolution discussed during the meeting still stands. This has been submitted for approval as per the Property Managers' email to you, a process has to be followed for this to be finalised.
Unfortunately, there will be delays due to the public holidays. Please note your query has a reference number, ticket 718103, which will be resolved once the credit has been passed on your account.
Kind regards,
City Property Support Team
The amicable resolution discussed during the meeting still stands. This has been submitted for approval as per the Property Managers' email to you, a process has to be followed for this to be finalised.
Unfortunately, there will be delays due to the public holidays. Please note your query has a reference number, ticket 718103, which will be resolved once the credit has been passed on your account.
Kind regards,
City Property Support Team
KK
Koketso K's updateReviewer Update
29 Apr 2025, 16:56This is something that could have been easily clarified over a call, why is communicating with your customers or updating them on their cases such a difficult task?
I didn't have to come to hellopeter if I could just get the answers that I want from your employees. You could have given me the answers i wanted from the first complaint and this one too, train your staff to do better.
I didn't have to come to hellopeter if I could just get the answers that I want from your employees. You could have given me the answers i wanted from the first complaint and this one too, train your staff to do better.
KK
Koketso K's update29 Apr 2025, 16:56
Reviewer Update
This is something that could have been easily clarified over a call, why is communicating with your customers or updating them on their cases such a difficult task?
I didn't have to come to hellopeter if I could just get the answers that I want from your employees. You could have given me the answers i wanted from the first complaint and this one too, train your staff to do better.
I didn't have to come to hellopeter if I could just get the answers that I want from your employees. You could have given me the answers i wanted from the first complaint and this one too, train your staff to do better.