PS
Patson S

1 reviews | Active since Feb 2024

01 Jun 2026, 14:27

How City Properties became my worst nightmare

I have a very nasty experience with City properties, the staff harassed and threated me that they were busy moving my stuff out in the rain, forcing me to leave work to attend to them. Mid Feb 2026 I app**** for lease in Pretoria, all went well and fine with the agent Dipuo Mofomme, I received notification that my application was approved. I was instructed to pay application fee, deposit and the monthly rental. After the payment I got a call from Dipuo to come sign the lease in person, before I could sign, I received an email from Sibusiso Mthimukhulu saying that he has rejected my application, though I had already paid and had access to the property. I followed up with Dipuo and she said that the matter was now being handled by Sibusiso and she was no longer responsible for that unit. On the 3rd day of the month Sibusiso came to the unit and demanded I take my stuff out, I told him that I had nowhere to go and money because I had paid deposit and rent for March 2026, he said he did care and gave me 48hours eviction notice. He said he was going to pay me back my application fee, deposit paid plus the March rental paid within 48 hours. I requested him to put his notice in writing. He sent the noticing saying that the unit needs to be renovated. I then moved out but he never funded anything, Instead City property is still billing me, I am receiving emails and notification for outstanding rent, this is the 3rd month after the eviction.

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Replies (7)
City Property
City Property's reply01 Jun 2026, 17:23
Official
Dear Patson, 

Thank you for bringing this matter to our attention, and we sincerely apologize for the distress caused by your experience.
Please be advised that this matter is currently under investigation to verify the sequence of events and the concerns you have raised
Please note an update has been sent to your email, with the reference number 869990. 

Kind regards, 
City Property Support team 
PS
Patson S's update09 Jun 2026, 10:47
Reviewer Update
Dear City property Support Team

I am still waiting for your feedback on this matter, are you still busy with your investigation? if so what is your turn around period? I received an automated email response saying that you are closing the ticket, yet nothing has been resolved.

Patson
City Property
City Property's reply10 Jun 2026, 17:01
Official
Dear Patson,

We have attempted to contact you on several occasions but have not been successful. Please note that the Property Manager is currently engaging with you regarding this matter under the referenced ticket number and is awaiting your response to proceed.

Alternatively, kindly provide a suitable date and time for us to contact you so that we can resolve this matter as efficiently as possible.

We look forward to your response.

Kind regards,  
City Property Support Team
PS
Patson S's update12 Jun 2026, 16:09
Reviewer Update
Dear City Property team

I did receive communication from the very people that harassed me before. They send a lot of documents that I do not understand and requested me to sign. I questioned them why I am being billed monthly, 3 months after leaving. They said the account is still open. They said I should sign contracts for them to refund me and credit the account for charged invoiced after I left. I do not know if it is a matter of lack of competency or ignorance on my part but, if you have made an error, why don't you rectify and issue an updated statement.
Sibusiso and Dipuo have **** a lot in the past, I am really sceptical about signing contracts that come from them,why are they not issuing an updated statement.

When Sibusiso evicted me he said that he was goin to refund my deposit and money that I paid for application in 24 hours, but 3 months later I have not received the POP or anything in my bank account.

I would really appreciate seriousness on your part resolving this issue, you have my bank account details.

Regards

Patson
City Property
City Property's reply12 Jun 2026, 16:42
Official
Dear Patson,

Kindly provide a suitable date and time for us to contact you so that we can resolve this matter as efficiently as possible.

We look forward to your response.

Kind regards,  
City Property Support Team
PS
Patson S's update25 Jun 2026, 20:49
Reviewer Update
Thank you Hellopeter for assisting in resolving this issue, thank you City Properties for finally resolving this issue. Sibusiso and Dineo need to be trained on how to work with clients.

Kind Regards

Patson
City Property
City Property's reply26 Jun 2026, 10:11
Official
Dear Patson, 

Thank you for allowing us to resolve the matter. We appreciate your understanding. 

Kind regards, 
City Property Support team