HORRIBLE SERVICE

I have been a faithful tenant at Russels place since Feb 2018,

With great sadness, I have only learnt that a letter was sent / supposed to be sent to me last year Oct/Nov when i contacted the customer service n spoke to Sibongile on 13/02/2019.

I never received the letter of how the terms and conditions after the lease has expired will be like, i there went to the reception same day to query if there is any letter for me. However the security looked n found none. To my surprise there were other letters for other tenants.

What makes me different between m n the other tenants that are receiving letters froM City property n i dont?? Why is City property discriminating like that??

Only yesterday when i spoke to Rita she advised me that its either i opt for a 12 month lease extension or month to month.

I will not take a 12 months lease at Russels place again because im not treated fairly by the building manager.

1.Ever since i moved in Russels place i have been complaining about the oven that is not working till date it hasnt been resolved 2. I have been battling to find parking for the last 6 months n i have to park miles n miles n walk back to the flat, is that fair? On the 03 November 2018 the builing manager gave m a slip to go apply for parking bay 20, in my arrival at the City property offices they said no the parking is still occupied but according to the building manager it is free.

He therefore said i must apply for parking 24, which at the offices they say its occupied but according to him its not, THe chubby bubbly lady at the parking department advised me that bay 25 is empty when i called the building manager he said no its occupied.

Occupied how? if the tenant is not on the system where is he/she paying the money? Am i being discriminated by my age?

After being loyal to City property not skiping any rental payments nor any complaint from my flat is that how u thank ur customers?

i wouldnt renew 12 months lease at russels place even if it was the last flat at City property.

Then Rita advised me that the month to month will result in Rental increase, if im only informed of the increase few days before the payment date where am i expected to get the money? Is it fair that my rent can increase without a letter being sent to me? How am i supposed to find another affordable place in just a few days?

I was planning to move in to another city property flat however the treatment u giving to me is different from the other tenants.

Why r u too quick to send me my monthly statement for rent but not a letter of increase or notification on what the terms of expiring lease are???

I dont think i would advise any1 to stay at russels place, U discriminate people because of Age and undermine people.

Im not renewing my contract and i will move out because im forced to do so.

I dont know if it will take 5 months to know how i will get my deposit back, since me and the building manager we are not in speaking terms i prefer to be there when he does inspection if possible i wouldnt even want him to do inspection cz he might break things in order for me not to receive my deposit back, horrible manager!!

The way u treat ur customers is amazing!!!

I HAVE SENT THIS EMAIL TO CITY PROPERTY SINCE THEN THERES NO RESPONSE, I CALLED TODAY SENT FROM SIBONGILE AT THE CALL CENTRE TO SELLO WHO APPARENTLY WORKS WITH RITA AND HE TOLD ME A COMPLETE DIFFERENT STORY, WHY MUST I BE CHARGED FOR NOT GIVING 20DAYS NOTICE??? AM I TERMINATING THE CONTRACT OR THE CONTRACT IS ENDING??? I WANT MY DEPOSIT I WANT MY MONEY ADVERTISE YOUR FLAT I WILL NEVER STAY AT ANY CITY PROPERTY AGAIN!!!!!!

SHOULD I HAVE RECEIVED THE LETTER THEN I WAS GONNA GIVE 20 DAYS NOTICE. NOW ITS THE 18TH AND IM GIVING U 2 WEEKS NOTICE TO ADVERTISE THE FLAT!!!

I WANT ALL MY DEPOSIT MONEY!!!!

I REGRET EVER SIGNING UP WITH CITY PROPERTY!!!!!

CANCEL MY CONTRACT