Hellopeter
Share Your Experience
BH
Bernice H

1 reviews | Active since Dec 2019

31 Oct 2022, 11:10

Extremely disgusted

I have rented a flat for almost 2 years with city property. Never skipped one mnths rent, always paid on time. After my contract expired, I was on a month to month basis. I was evicted and was told to move out by the 19th October 22, which I did. I requested a statement & was told by the credit controller to wait for up to 21 days, as they have to work out the pro-rata rent up to the 19th & see if there were any damages or cleaning charges. I then received a statement a few days ago where I was charged full rental for Oct, not pro-rata as I was told, plus an extra R2300+ as well as November rental but I moved out by the 19th as I was instructed. How can I be charged full rental for Oct when I moved out on the 19th, wheres the pro-rata they talking about, what is the extra R2300+ charges that says invoice and why am I charged November rent. And to top it all I'm charged interest but was told not to pay until final statement & am also receiving sms after sms saying legal action will be taken. I think this company is very unprofessional & I have worked for a property agency & we never charged ppl all these charges. I am extremely disappointed in city property as I thought they were one of the best in gauteng

0
Replies (9)
City Property
City Property's reply31 Oct 2022, 11:42
Official
Dear Bernice, 

 
Thank you for reaching out, an agent will be in touch to assist you. 

Kind regards, 
City Property Support Team 


BH
Bernice H's update31 Oct 2022, 11:55
Reviewer Update
Not happy at all. Was told by Charmaine now that repairs have been charged & lost remote but I still get an email that repairs are still ongoing
BH
Bernice H's update09 Jan 2023, 10:55
Reviewer Update
I received my last and final statement in November, I called, they told me that is the final statement with all repairs & maintenance charges, they sent me pics of damages & cleaning. I asked them again is that the final statement, they said yes. I paid the balance on that final statement & now I receive an email & sms to say I am owing R1100+ for damage to something. I'm taking legal action now bcoz this is **************** & I am not going to pay it, I'm sorry
City Property
City Property's reply09 Jan 2023, 11:44
Official
Dear Bernice, 

Thank you for reaching out to us. We take your comments to heart and will have an agent contact you to investigate the matter further. 

Kind regards, 
City Property Support Team 
BH
Bernice H's update13 Jan 2023, 09:16
Reviewer Update
After almost 3 months of me moving out and paying the final balance for repairs and maintenance, I'm told I still owe over R1100, when I confirmed the final balance twice & was told that it is the final. Now I'm charged again. I want answers & they dare blacklisted me, it will be a legal matter. These ppl are ******
City Property
City Property's reply13 Jan 2023, 09:39
Official
Dear Bernice,

Thank you for reaching out to us. We will investigate the matter and will be in touch to assist you. 

Kind regards, 
City Property Support Team 


BH
Bernice H's update16 Jan 2023, 12:01
Reviewer Update
I don't think you people understand what I'm saying. I got the final bal in nov or dec with pictures & damages & confirmed with Yvonne & she told me that was the final balance with all maintenance & repairs & I paid it. I spoke to the caretaker Marie & she confirmed she sent everything to your office so she doesn't understand where the extra amount came from. Please rectify immediately. I cannot pay extra for a balance I've already paid omg
City Property
City Property's reply16 Jan 2023, 12:55
Official
Hi Bernice, 

Please note that we investigating the matter and will get contact you. 

Kind regards, 
City Property Support Team 
BH
Bernice H's update23 Feb 2023, 13:51
Reviewer Update
My case was never investigated instead I was threatened of blacklisting. I keep getting emails & sms's to pay but I already paid the confirmed balance with them. So they just felt like charging me an extra R1100+ a month later & are pressuring mee to pay. Ndumiso never got back to me regarding this specific querie but when I send his manager Calvin an email, he responds with old emails from him, which have nothing to do with this querie. Ndumisos service is poor, have had a problem with him before regarding electricity matters. He ignored my calls or my emails. I'm utterly disappointed & disgusted in this company's way of dealing with queries. So I guess they can charge me every month , even though I'm not living there & not explain why I'm being charged, then threaten md to pay