BH
Bernice H
1 reviews | Active since Dec 2019
27 Jan 2022, 22:25
Electricity disconnected due to their mistake
We live in Jacaranda flats, kwaggasrand. We have been without electricity the whole day. Spoke to the caretaker, apparently only 30 units electricity was disconnected but we using pre paid. Some mistake with them and the municipality. All our food will rot in our freezer due to this, wonder if we'll get a refund. This is really disappointing that ppl pay their rent and Municipal charges on time every month but have to go through this. We just received an sms from city property stating they sorry for the inconvenience due the power outage and they busy on it. For how freaking long must we wait. I'm extremely disappointed
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Replies (9)BH
Bernice H's updateReviewer Update
28 Jan 2022, 09:34Still waiting for electricity to be reconnected. Call their office numerous times, building manager out or not answering, probably ducking and diving, avoiding angry tenants. Ppls food is damaged, so disgusted in their service in this case really. And mind you the receptionist was getting annoyed with me and my frustration regarding their fault.
BH
Bernice H's update28 Jan 2022, 09:34
Reviewer Update
Still waiting for electricity to be reconnected. Call their office numerous times, building manager out or not answering, probably ducking and diving, avoiding angry tenants. Ppls food is damaged, so disgusted in their service in this case really. And mind you the receptionist was getting annoyed with me and my frustration regarding their fault.
BH
Bernice H's updateReviewer Update
28 Jan 2022, 11:45Received another sms from city property to say electricity will be restored shortly, thats almost 2 hours ago. Called them, Mr ndumiso said he doesn't know when it will be restored, waiting on council but the sms said shortly. I asked him what the issue was, he said there was a musunderstanding due to a payment problem between them and the council. I asked him if we will be refunded for our losses due to food getting spoiled, he said no, as per the contract, we should go to council for claims for losses as its not their fault, but he had just told me a minute before that there was an issue between them and council. I told him il have to ask my lawyer for advice, he said I should go ahead theyl refer them to their legal dept. Omg, I'm disappointed beyond words about these ppls service
BH
Bernice H's update28 Jan 2022, 11:45
Reviewer Update
Received another sms from city property to say electricity will be restored shortly, thats almost 2 hours ago. Called them, Mr ndumiso said he doesn't know when it will be restored, waiting on council but the sms said shortly. I asked him what the issue was, he said there was a musunderstanding due to a payment problem between them and the council. I asked him if we will be refunded for our losses due to food getting spoiled, he said no, as per the contract, we should go to council for claims for losses as its not their fault, but he had just told me a minute before that there was an issue between them and council. I told him il have to ask my lawyer for advice, he said I should go ahead theyl refer them to their legal dept. Omg, I'm disappointed beyond words about these ppls service
City Property's replyOfficial
28 Jan 2022, 15:46Good day Bernice,
I spoke to Ndumiso about your report and he informed me that the problem has been resolved with Council. We have asked Council to urgently attend to the reconnection of the electricity but they cannot provide us with an exact time. They only indicated that it will be during today. We are continuously following up with them but are dependent on their service and the speed thereof.
We are trying to have your power reconnected by this evening.
Regards,
City Property Customer Service Team
I spoke to Ndumiso about your report and he informed me that the problem has been resolved with Council. We have asked Council to urgently attend to the reconnection of the electricity but they cannot provide us with an exact time. They only indicated that it will be during today. We are continuously following up with them but are dependent on their service and the speed thereof.
We are trying to have your power reconnected by this evening.
Regards,
City Property Customer Service Team
City Property's reply28 Jan 2022, 15:46
Official
Good day Bernice,
I spoke to Ndumiso about your report and he informed me that the problem has been resolved with Council. We have asked Council to urgently attend to the reconnection of the electricity but they cannot provide us with an exact time. They only indicated that it will be during today. We are continuously following up with them but are dependent on their service and the speed thereof.
We are trying to have your power reconnected by this evening.
Regards,
City Property Customer Service Team
I spoke to Ndumiso about your report and he informed me that the problem has been resolved with Council. We have asked Council to urgently attend to the reconnection of the electricity but they cannot provide us with an exact time. They only indicated that it will be during today. We are continuously following up with them but are dependent on their service and the speed thereof.
We are trying to have your power reconnected by this evening.
Regards,
City Property Customer Service Team
BH
Bernice H's updateReviewer Update
28 Jan 2022, 21:12Still sitting with no electricity the 2nd day now. Lost so much money on everything that got spoiled. Called ndumiso again, voice-mail. Omg, this is so frustrating
BH
Bernice H's update28 Jan 2022, 21:12
Reviewer Update
Still sitting with no electricity the 2nd day now. Lost so much money on everything that got spoiled. Called ndumiso again, voice-mail. Omg, this is so frustrating
BH
Bernice H's updateReviewer Update
28 Jan 2022, 21:13Meaning we'll be sitting without electricity this whole weekend.
BH
Bernice H's update28 Jan 2022, 21:13
Reviewer Update
Meaning we'll be sitting without electricity this whole weekend.
BH
Bernice H's updateReviewer Update
28 Jan 2022, 22:48Still no power. Called Mr ndumiso a few minutes ago, told me the council is at the flat busy with reconnection. Called caretaker, she says she's standing at the block, noone there. So this is very confusing and frustrating
BH
Bernice H's update28 Jan 2022, 22:48
Reviewer Update
Still no power. Called Mr ndumiso a few minutes ago, told me the council is at the flat busy with reconnection. Called caretaker, she says she's standing at the block, noone there. So this is very confusing and frustrating
BH
Bernice H's updateReviewer Update
28 Jan 2022, 22:53Lies, lies and more lies, over and over again. Now his phone rings then goes to voice-mail
BH
Bernice H's update28 Jan 2022, 22:53
Reviewer Update
Lies, lies and more lies, over and over again. Now his phone rings then goes to voice-mail
BH
Bernice H's updateReviewer Update
29 Jan 2022, 19:41Electricity finally on after almost 3 days and we must be appreciative after all our losses
BH
Bernice H's update29 Jan 2022, 19:41
Reviewer Update
Electricity finally on after almost 3 days and we must be appreciative after all our losses
City Property's replyOfficial
31 Jan 2022, 08:41Dear Bernice, We wholeheartedly apologise for the inconvenience you have experienced. We value our customers and have tried our utmost to have the electricity back on as early as possible. We did resolve the issue with council as quickly as we could. Kind regards, The City Property Customer Service Team
City Property's reply31 Jan 2022, 08:41
Official
Dear Bernice, We wholeheartedly apologise for the inconvenience you have experienced. We value our customers and have tried our utmost to have the electricity back on as early as possible. We did resolve the issue with council as quickly as we could. Kind regards, The City Property Customer Service Team