Disgusting service, bad attitude and utter rudeness from cityproperty consultant Yvonne Mathoma

I have a family emergency and i cannot pay rent for November

I sent below email to Yvonne.

"Good day, I would like to make arrangement to pay November + December rent on the 20th November 2017. Regards,"

Response from Yvonne - "Good day Regarding arrangement, kindly note as per the lease agreement no arrangement will be granted. Rent is payable on the 1st of every month and that is not negotiable. Kindly ensure you make payment asap. Regards "

I then ask a question because I have made an arrangement before and there was no problem - "Hi Yvonne,

Please advised regarding below question.

Are you saying city property no longer does rent arrangements?

Regards"

I was then shocked by her response of which she is rude and an I do not believe that these are the values of city property - "Good day

Kindly see below, the Lease Agreement that you signed… Nowhere in the lease is it written “rental arrangemen”.

Would you like me to send you a copy

Yvonne Mathoma | Residential Credit Controller "

I have been a client of city property for over 18 months now and I must say this is disgusting service and city property lacks empathy and personal touch of which forms part of treating customers fairly and also respecting the customer.

I would like to make arrangememts to pay teh rent on 20-11-2017 please provide me with feedback ASAP