Disgusting service

City Property quick to ask for money but takes forever to refund a client their deposit. Been tenant for the past three years who never misses payment. Last month i asked to downgrade to a smaller unit at the same building and this turned out to be a nightmare. The admin was worst than when i first joined. I did everything they asked me to do. Now when it comes to them refunding me my deposit no one seems to care. Every day i have to follow-up with Kenneth Nkwenyane who today after 2 weeks of communication rep**** to my email and said matter escalated to relevant department. First it was Odirile who wasn't explaining anything to me and now i have to wait for my deposit which they also stole from.. Charging me for cleaning even though i left the flat in a condition i never even found it in. Disgusted with thhis ***** company