Disappointed

I am extremely disappointed with City Property. Without any prior notice, they replaced my electricity meter, and the next thing I discovered I couldn't buy electricity because the account had an outstanding amount. I called them, and they were unaware of the issue. Even after they claimed the payment was made, I still can't buy electricity, and my food is at risk of spoiling. Their customer service has been unresponsive, and I have lost money in the process. This is unacceptable, and I urge them to resolve this immediately.