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Zanele N

1 reviews | Active since Oct 2021

11 Apr 2023, 12:54

Dirty units

I would like to advise people not to rent with City Property. I was renting at Theo's Place for the past 2 years (since September 2020), the place is roach infested, there is a bad smell coming from the carpets they've installed in the units and ever since I moved in they never bother with cleaning the carpets. Once you move out they charge you to clean the carpet and the place is so dirty, there are ****roaches roaming the units and it's so disgusting, the pest control company that comes every month is so useless and their chemicals don't work. Once they're supposed to pay your deposit it's a hassle, they make unnecessary deductions. Once renting with them they'll mess up your credit record, it was difficult for me to acquire finance from the bank for both my car and house. I had to ask them to remove my name since they made it seem as if I was renting 2 units. DO NOT RENT WITH THIS POORLY MANAGED RENTAL PROPERTY...

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Replies (2)
City Property
City Property's reply11 Apr 2023, 15:30
Official
Dear Zanele, 

Thank you for reaching out to us. We take your comments to heart and will investigate the matter. An agent with be in touch with you to discuss this further. 

Kind regards, 
City Property Support Team 


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Zanele N's update20 Apr 2023, 08:53
Reviewer Update
I got my deposit and I am not happy at all. They charged me for cleaning the unit which is somethin we didn't agree on since the exit inspection report only indicated that they were going to charge me for cleaning the carpet, repainting the wall and water units and sewer . The agent from accounts departmen I spoke to this morning whilst enquiring about the breakdown of the deduction was so rude and she kept on raising her voice telling me "CALCULATE". Very unprofessional. Don't rent at any city property building they'll mess up your credit record and they are unprofessional with dirty units !!!!!