MT
Mpho T
1 reviews | Active since Feb 2021
09 Jan 2026, 12:03
Deposit Refund unit S0110,Sillver Place
City Property i have been awaiting my deposit refund for unit S0110 Silver place,please note that I moved out on the 31st of November 2025 and I was informed that it takes 21 days for refund to be processed. Till to date 09th of Jan 2026 I haven’t been refunded my deposit, and I did send through the confirmation letter from my bank as requested. i have been calling City Property with no clear response from them,they keep on saying they will ask someone to call me back.I have been sending emails,no response.
Please i need my deposit not later than next week Friday
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City Property's replyOfficial
13 Jan 2026, 16:36Dear Mpho Thagane
We sincerely apologise for the delayed response on your enquiry. We are working through the high volume of calls and emails since our office reopened on 5 Jan 2026.
We have tried contacting you for an update, please note the refund was finalised yesterday. Please allow for 24-48 hours for the funds to reflect in your account if this has not already happened.
Best regards,
City Property Support team
We sincerely apologise for the delayed response on your enquiry. We are working through the high volume of calls and emails since our office reopened on 5 Jan 2026.
We have tried contacting you for an update, please note the refund was finalised yesterday. Please allow for 24-48 hours for the funds to reflect in your account if this has not already happened.
Best regards,
City Property Support team
City Property's reply13 Jan 2026, 16:36
Official
Dear Mpho Thagane
We sincerely apologise for the delayed response on your enquiry. We are working through the high volume of calls and emails since our office reopened on 5 Jan 2026.
We have tried contacting you for an update, please note the refund was finalised yesterday. Please allow for 24-48 hours for the funds to reflect in your account if this has not already happened.
Best regards,
City Property Support team
We sincerely apologise for the delayed response on your enquiry. We are working through the high volume of calls and emails since our office reopened on 5 Jan 2026.
We have tried contacting you for an update, please note the refund was finalised yesterday. Please allow for 24-48 hours for the funds to reflect in your account if this has not already happened.
Best regards,
City Property Support team