CA
Christian A
1 reviews | Active since Jun 2020
26 Jun 2020, 12:09
Deposit refund nightmare.
I so sick of the poor customer service from city property. I moved out your flat on the 31st May. In the duration of my contract, I never missed payment by a day. Yet they have been unable to refund my deposit and I need it to pay my new landlord this month end. No reply on my WhatsApp enquiries.
Helpful (0)
Replies (3)0
Replies (3)
City Property's replyOfficial
26 Jun 2020, 12:59Dear Christian,
We pride ourselves on offering a service that is, in our opinion, above average, and if your experience in dealing with us has been unsatisfactory then we invite you to discuss your concerns with us.
We confirm that this matter is being attended to and quote the following reference number: 284815. Please direct all future enquiries regarding this matter to ***.
Thank you and kind regards
City Property Customer Service team
We pride ourselves on offering a service that is, in our opinion, above average, and if your experience in dealing with us has been unsatisfactory then we invite you to discuss your concerns with us.
We confirm that this matter is being attended to and quote the following reference number: 284815. Please direct all future enquiries regarding this matter to ***.
Thank you and kind regards
City Property Customer Service team
City Property's reply26 Jun 2020, 12:59
Official
Dear Christian,
We pride ourselves on offering a service that is, in our opinion, above average, and if your experience in dealing with us has been unsatisfactory then we invite you to discuss your concerns with us.
We confirm that this matter is being attended to and quote the following reference number: 284815. Please direct all future enquiries regarding this matter to ***.
Thank you and kind regards
City Property Customer Service team
We pride ourselves on offering a service that is, in our opinion, above average, and if your experience in dealing with us has been unsatisfactory then we invite you to discuss your concerns with us.
We confirm that this matter is being attended to and quote the following reference number: 284815. Please direct all future enquiries regarding this matter to ***.
Thank you and kind regards
City Property Customer Service team
CA
Christian A's updateReviewer Update
26 Jun 2020, 13:11Thank you for your quick response. The on satisfaction I can get from you is for my refund to reach my account before the 1st of July. so that I can pay my new landlord without breaching my contract.
Regards
Regards
CA
Christian A's update26 Jun 2020, 13:11
Reviewer Update
Thank you for your quick response. The on satisfaction I can get from you is for my refund to reach my account before the 1st of July. so that I can pay my new landlord without breaching my contract.
Regards
Regards
CA
Christian A's updateReviewer Update
29 Jun 2020, 14:42I am still waiting for my deposit. It's been exactly 1 month since I left your flat. I need it to pay rent at my current flat. I'm beginning to understand how wicked and selfish city property is....
CA
Christian A's update29 Jun 2020, 14:42
Reviewer Update
I am still waiting for my deposit. It's been exactly 1 month since I left your flat. I need it to pay rent at my current flat. I'm beginning to understand how wicked and selfish city property is....