IM
Isabel M

1 reviews | Active since Mar 2018

09 Sept 2019, 09:58

Deposit Refund

I moved out of a building in Joburg ( Castle mansions) end of July and till today I still don't have my deposit money back. Firstly your building manager at that building is plain down terrible at his job, Joseph does not care about your tenants and that's just it. On the day of my moving out he never showed up and then he ignored my calls, I even left there late because of him and then when i tried leaving the key with security they said they don;t take keys, Joseph must sign off on it, Joseph was nowhere to be found, today I am going back and forth with your people regarding my money because of problems that were caused by *********** manager who never shows up for anything. I will take thi to the law if i must. I want my money back,

0
Replies (4)
City Property
City Property's reply09 Sept 2019, 11:52
Official
Good day,

As per our records your deposit has been refunded into your bank account, for both legal tenants (50% each) on 2 September 2019.

For future assistance on this matter please contact ***, or ***.

Thank you and best regards
City Property Customer Service team
IM
Isabel M's update09 Sept 2019, 11:55
Reviewer Update
LIES... no money was deposited to us till this date, you guys are doing the same thing with the claims that you tried to reach us to no avail, LIES
IM
Isabel M's update09 Sept 2019, 14:55
Reviewer Update
SO here you are saying the 2nd of September, we called your office and now they are saying the 6th, your stories are not even straight, no one wants to take accountability for anything, and I am boo boo the fool
City Property
City Property's reply09 Sept 2019, 15:27
Official
Good day,

Two amounts were deposited into both of your bank accounts. 1 on 02/09/2019 and the other on 06/09/2019.

Should these payments not reflect in your bank account by now, pls contact us on *** or *** to resolve the matter.

Regards,
City Property Customer Service Team