Deposit Refund

I am highly disappointed with City Property regarding the delay in paying out my deposit refund. The timelines provided by the client services department have continuously changed — first 7 days, then 14 days, and now 20 to 21 days — all of which have already passed. To date, no one has been able to give me a clear or consistent explanation for the delay. I would appreciate a straightforward answer on what is causing this hold-up and when I can realistically expect my refund to be paid.