deposit refund

My lease agreement was expiring at the end of Jan 2023, I notified City Property that I am cancelling the lease (Sharon's place) on 16 Jan. I moved to another City Property flat (Tom's place, deposit was paid). On 25 Jan I sent an email enquiring about the deposit refund, there was no response. I called Yvonne on 30 Jan and she said I will get it in 14 days, they will have to do inspection within the 14 days. I made follow up again on 06 Feb, and on 07 Feb I was told that my deposit refund will be transferred into my new account/flat. They further said the leasing department did not inform or made a note that I moved Tom's Place. That is not my fault that the leasing dept did not do it's work. I paid a deposit at the new flat -Tom's place, City property please refund my deposit!!!