Deposit refund

I am utterly disgusted and disappointed at city property for not refunding my deposit. I moved out on the 4th of September 2023 from the hangar centurion, I got a statement that reflects an amount due to me but I still have not received the amount. Today marks the 30th working day, the only thing I got was an email on the 9th of October after I called their customer care line stating, "will follow up with department responsible for DR". Today, a week later, I got an email stating, "awaiting feedback from the relevant department."

Please note, I do not want any calls from city property, I just want my money to be paid into the bank account that was provided to city property.

City property is a big company for them to have unprofessional customer service, on both occasions when I received an email from city property, there was no signature/name at bottom of the email which shows that their employees do not have work ethic at all.