DEPOSIT NOT REFUNDED IN OVER 7 WEEKS

I VACATED THE UNIT ON THE 30th OF NOVEMBER 2015 AND WAS TOLD BY A CONSULTANT SURIKA THAT THE DEPOSIT WILL TAKE 4 TO 6 WEEKS TO BE REFUNDED. I HAVE BEEN FOLLOWING UP SINCE THE 8th OF JANUARY 2016 ABOUT MY DEPOSIT AND HAVE BEEN TAKEN FROM PILLAR TO POST ABOUT WHO'S RESPONSIBLE FOR THE DEPOSIT. THIS IS UNACCEPTABLE ONE CAN'T EVEN MISS ONE MONTHS RENTAL OR an ACTION WILL BE TAKEN AGAINST THEM, BUT THEN WHEN IT COMES TO REFUNDING ME THE MONEY NOTHING IS DONE AND NO ONE HAS THE DECENCY TO CALL ME AND TELL ME WHY IS IT TAKING THIS LONG INSTEAD I HAVE TO GO THE OFFICE TO ASK AND I AM TOLD IT WILL TAKE TWO DAYS, THIS HAS BEEN GOING ON FOR LONG NOW. WHOEVER YOU ARE CINDY, I NEED YOU TO REFUND ME MY MONEY TODAY. AND DON'T YOU DARE SEND ME THE AUTOMATED RESPONSE I NEED A CONCRETE RESPONSE NOT THIS CUSTOMER SERVICE AUTOMATED RESPONSE.