customer services

in 2015 October someone by the name of smith made payment to my flat account at city property, which was done online. i went to city property to find out why city property did not debit my account as agreed on the lease contract, i spoke to cindy the credit controller and asked if i ever pay my account online and i said i normally swipe my debit card and she said that the money paid by smith electronically they will find out from the bank and she will come back to me, she called and told me to go and pay my account and she mentioned that it was miss-allocated into my account by the bank. i understood and went to city property and paid my rental as normal. and city property adjusted the money paid by smith, they didn't reverse it back to smith. on the 08 jan 2016 smith paid my account again, this means that smith was not notified that he/she is paying the wrong account. and city property reversed it again to their account not back to smith. i requested to meet smith who is paying my account so that i can clear my name that the money he/she transferred to my account was taken out my city property. city property promised me to meet smith but since February 2016 there is no smith.