Complaint Regarding a Refund

<p>I am writing to make a complaint regarding the Refund.</p> <p> </p> <p>We made a deposit when we entered the lease as per requested and in November 2016 I called City Property offices several times and I the person who assisted with the lease at first wasnt available.</p> <p> </p> <p>I then called the call centre and asked about the cancellation of the lease process.</p> <p> </p> <p>I was told that as long as we give a 20 days’ notice we won’t be penalised except when there are damages to the property.</p> <p> </p> <p>Attached is the cancellation form which we then completed and submitted. See the email sent below from the lady I spoke to who confirmed that we had to give a 20 days notice.</p> <p> </p> <p>I made a follow up this morning and spoke to the colleague of the Nedbank Plaza Administrator and she told that me that we won’t get our deposit because we cancelled before the lease could end.</p> <p> </p> <p>It is my opinion, therefore, that the lease agent should take steps to rectify this situation as soon as possible since we NEED THAT REFUND.</p> <p> </p> <p>I still cant believe that we were pernalised that much and we were never told.</p> <p> </p> <p><br />What a HORRIBLE SERVICE!!!!!</p> <p> </p>