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MASHUDU M
1 reviews | Active since Oct 2022
27 May 2025, 22:36
City Property refuse to replace the old stove.
City Property refuse to replace the old stove.
I have been staying the apartment with my family for over 5years, when we moved in the stove was already old. Now the stove keep breaking and the contract advised that we should request a new stove as they can't find parts the current stove. On Saturday we had to make a fire so that we could cook for my the kids.
I sent through a request for new stove and Property Manager refused to replace it. The rent keeps going up every year but everything else about the apartment is deteriorating.
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Replies (1)City Property's replyOfficial
28 May 2025, 11:52Dear Mashudu Mutshidzi,
Thank you for taking the time to speak with one of our customer service representatives over the phone regarding this matter. We sincerely apologise for any inconvenience caused due to the poor condition of the stove.
Please be assured that the matter has been escalated and is being dealt with urgently.
Your feedback is important to us, please don't hesitate to contact us whenever you need assistance.
Kind regards,
City Property Support Team
Thank you for taking the time to speak with one of our customer service representatives over the phone regarding this matter. We sincerely apologise for any inconvenience caused due to the poor condition of the stove.
Please be assured that the matter has been escalated and is being dealt with urgently.
Your feedback is important to us, please don't hesitate to contact us whenever you need assistance.
Kind regards,
City Property Support Team
City Property's reply28 May 2025, 11:52
Official
Dear Mashudu Mutshidzi,
Thank you for taking the time to speak with one of our customer service representatives over the phone regarding this matter. We sincerely apologise for any inconvenience caused due to the poor condition of the stove.
Please be assured that the matter has been escalated and is being dealt with urgently.
Your feedback is important to us, please don't hesitate to contact us whenever you need assistance.
Kind regards,
City Property Support Team
Thank you for taking the time to speak with one of our customer service representatives over the phone regarding this matter. We sincerely apologise for any inconvenience caused due to the poor condition of the stove.
Please be assured that the matter has been escalated and is being dealt with urgently.
Your feedback is important to us, please don't hesitate to contact us whenever you need assistance.
Kind regards,
City Property Support Team
