City Property has ignored my disputed charge query since 31 August 2026

I am extremely frustrated with City Property’s handling of a disputed charge on my account. I originally lodged a query on 31 August 2026 (Ticket: 896065) regarding an additional charge that I believe needs to be investigated. After receiving no meaningful resolution, I followed up (Ticket: 898594).

I was then contacted by Ms Sekwakwa, who told me that she had not seen my previous replies and specifically asked me to resend the correspondence directly to her work email. I did exactly that. Since then, I have received no response from her either.

I am now having to lodge my third request (Ticket: 900098) regarding the same matter. What makes this particularly frustrating is that I have done everything requested of me. If City Property requires additional information from me, I am more than willing to provide it but they need to actually tell me what is outstanding to further investigate instead of leaving me with complete silence.

The original query was raised on 31 August, and I still don’t have an explanation of the charge, supporting documentation, or confirmation of whether the amount was correctly billed.

At this stage, the prolonged silence is seriously undermining my confidence in the way this account is being handled. I want City Property to investigate the charge, explain exactly why it was raised, and correct/refund the amount if it was incorrectly charged.

I am also requesting that someone senior take ownership of this matter, because repeatedly submitting the same query without receiving a response is not an acceptable way to resolve a billing dispute.