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Ayabulela
1 reviews | Active since Jan 2023
17 Feb 2026, 10:58
City Place WiFI
City Place is marked as having Wifi for tenants, 3 weeks into my stay there is still no valid wifi credentials. I have been following up multiple times with the building manager and the office. Today I got an email that the ticket was resolved, with no resolution on the WiFi. For someone that is dependant on Wifi to be able to work, you can imagine the inconvenience and costs that come with having to move around looking for a place with WiFi, and what is sad is I had emphasised my need for WiFI prior moving in, at this point this basically false advertising.
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Replies (4)0
Replies (4)
City Property's replyOfficial
17 Feb 2026, 15:06Dear Ayabulela,
We sincerely apologise the inconvenience and unpleasant service experience.
One of our customer service representatives has tried contacting you for more information on the issue you are experiencing. The Property Manager has resolved the ticket due to no response, kindly respond to the emails sent and confirm your login credentials. The Building Manager has raised the issue with the Wi-Fi service provider.
We aim to have the issue resolved as soon as possible. Thank you for bearing with us.
Kind regards,
City Property Support team
We sincerely apologise the inconvenience and unpleasant service experience.
One of our customer service representatives has tried contacting you for more information on the issue you are experiencing. The Property Manager has resolved the ticket due to no response, kindly respond to the emails sent and confirm your login credentials. The Building Manager has raised the issue with the Wi-Fi service provider.
We aim to have the issue resolved as soon as possible. Thank you for bearing with us.
Kind regards,
City Property Support team
City Property's reply17 Feb 2026, 15:06
Official
Dear Ayabulela,
We sincerely apologise the inconvenience and unpleasant service experience.
One of our customer service representatives has tried contacting you for more information on the issue you are experiencing. The Property Manager has resolved the ticket due to no response, kindly respond to the emails sent and confirm your login credentials. The Building Manager has raised the issue with the Wi-Fi service provider.
We aim to have the issue resolved as soon as possible. Thank you for bearing with us.
Kind regards,
City Property Support team
We sincerely apologise the inconvenience and unpleasant service experience.
One of our customer service representatives has tried contacting you for more information on the issue you are experiencing. The Property Manager has resolved the ticket due to no response, kindly respond to the emails sent and confirm your login credentials. The Building Manager has raised the issue with the Wi-Fi service provider.
We aim to have the issue resolved as soon as possible. Thank you for bearing with us.
Kind regards,
City Property Support team
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Ayabulela's updateReviewer Update
17 Feb 2026, 15:24I responded to the email, I also responded to the Ticket resolved- the issue is still the same- Subscriber provided no valid credentials, its just unfortunate I cannot attach the screenshot here, but I have now AGAIN sent it via email
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Ayabulela's update17 Feb 2026, 15:24
Reviewer Update
I responded to the email, I also responded to the Ticket resolved- the issue is still the same- Subscriber provided no valid credentials, its just unfortunate I cannot attach the screenshot here, but I have now AGAIN sent it via email
City Property's replyOfficial
18 Feb 2026, 12:11Thank you for responding to the email and indicating that the matter has now been resolved.
We appreciate your patience and wish you a pleasant stay at City Place.
Please do not hesitate to contact your Building Manager or Property Manager.
We appreciate your patience and wish you a pleasant stay at City Place.
Please do not hesitate to contact your Building Manager or Property Manager.
City Property's reply18 Feb 2026, 12:11
Official
Thank you for responding to the email and indicating that the matter has now been resolved.
We appreciate your patience and wish you a pleasant stay at City Place.
Please do not hesitate to contact your Building Manager or Property Manager.
We appreciate your patience and wish you a pleasant stay at City Place.
Please do not hesitate to contact your Building Manager or Property Manager.
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Ayabulela's updateReviewer Update
19 Feb 2026, 10:02Thank you, seeing that issues must be escalated to Hello Peter to be attended to please also kindly attend to my access issue, I had also logged a ticket to this regard. My fingerprints do not open the 3rd floor for parking access however they are working downstairs. Again, I had responded to the support email asking for my ID number but as of this morning they still do not work on the 3rd floor
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Ayabulela's update19 Feb 2026, 10:02
Reviewer Update
Thank you, seeing that issues must be escalated to Hello Peter to be attended to please also kindly attend to my access issue, I had also logged a ticket to this regard. My fingerprints do not open the 3rd floor for parking access however they are working downstairs. Again, I had responded to the support email asking for my ID number but as of this morning they still do not work on the 3rd floor