KM
Karabelo M

1 reviews | Active since Jan 2018

30 Jan 2018, 08:38

Charged R4700 for caretakers mistake

I moved out on the 31st of December 2017 at Ricci's place and my lease was ending on the 28th of February 2018 so I wanted out because I was no longer working and I knew I wouldn't afford rent for the next 2 months, so naturally it's December and most offices are closed and people go home before Christmas I went to the caretaker and told him my situation that I'm unemployed and I have to move out and I specified as to what will I get billed for when I move out before my lease ends he told me it's okay you should move out you'll forfeit your deposit and that's the only money they'll need from you ,and I was fine with that so come the 31st I go back to joburg to move my things out and I contacted him to come and inspect the place and I left the building after that was completed.

Fast forward to month end January 2018 I get an email with this huge bill that exceeds what I'd pay if I was living in the flat my rent was R3450 and would go up to 3800 now I open this email and see that they've taken the deposit and now I have a balance of R4700 to pay, so I call their offices to get clarity on the matter, the only thing that lady (Janine) kept telling me was that I have to pay that R4700 because the caretaker shouldn't have told me that, I mean if I knew I'd be charged R4700 and the R3450 I wouldn't have moved because now clearly I'm charged way more than I would have been charged had I stayed and now I have to pay for something I didn't use because the caretaker gave me wrong information?!

0
Replies (6)
City Property
City Property's reply30 Jan 2018, 11:58
Official

Dear Karabelo

We hereby confirm this matter is being attended to and quote the following reference number 183858.

Please direct all future enquiries regarding this matter to *** or ***.

Thank you and kind regards

City Property Team

KM
Karabelo M's update30 Jan 2018, 14:09
Reviewer Update
This number does not exist
City Property
City Property's reply30 Jan 2018, 14:52
Official

The correct contact number is ***

City Property
City Property's reply30 Jan 2018, 14:54
Official

Case number 183859 and contact number ***

KM
Karabelo M's update30 Jan 2018, 15:37
Reviewer Update
So once again you guys continue to make mistakes that cost me, why am I not surprised... So what's the point of assigning me a case number when all I'm going to get is " you're liable to pay this amount" I mean how does it get to that I am liable for a fee that is a result of one of y'alls mistake/misinformation?
KM
Karabelo M's update30 Jan 2018, 15:37
Reviewer Update
So once again you guys continue to make mistakes that cost me, why am I not surprised... So what's the point of assigning me a case number when all I'm going to get is " you're liable to pay this amount" I mean how does it get to that I am liable for a fee that is a result of one of y'alls mistake/misinformation?