Blatant lies and terrible customer service

When we moved into the apartment in 2017, the carpet and many other parts of it was very dirty. We had to clean this all ourselves. When it came time to move out in 2020, we made sure to clean everything properly. We had even made some improvements such as adding towel racks, soap holders, etc. We consulted with one of the City Property higher ups about these improvements and whether we should take everything off. They said that these improvements can be set off against possible deductions from the deposit. When the final inspection came around the place was spotless and in a better condition than when we found it. They decided to keep a significant part of the deposit claiming that the apartment was not properly cleaned. We questioned them on this since it was properly cleaned, and eventually this same higher up admitted that they are keeping the deposit because the next tenant might not like the improvements. He blatantly **** to us and stole our money. This was certainly not the only issue we had with City Property in the time we stayed there, but it serves as an excellent example of the type of service that can be expected from them.