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pollet S

1 reviews | Active since Jan 2018

14 Jan 2020, 13:39

Biometric access not working

I moved on at Alec's Place on the 28 November has since being struggling with my biometric access; i went to City Property offices three times for bio metrics to be taken still cannot open, this is frustrating because i have to keep on explaining to every security guard as they are constantly changing that my bio-metric is taken and do not know why i cannot open, i really do not have time to be going to City property every time ; i am very busy

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Replies (4)
City Property
City Property's reply14 Jan 2020, 14:46
Official
Dear Pollet

We hereby confirm that this matter is being attended to and quote the following reference number: 260007. Please direct all future enquiries regarding this matter to ***  or ***. 

Thank you and kind regards 
City Property Customer Service team

pS
pollet S's update18 Jan 2020, 17:33
Reviewer Update
I want to say thank you very much to city property, the is a guy forgot his name he called me almost everyday to assist with my access which is now sorted and I am happy, even went an extra mile to come to my place, to verify that I can now open I am really happy with the service received, I am really impressed with the customer service received regarding this matter
City Property
City Property's reply20 Jan 2020, 08:15
Official
Thank you for the positive feedback. We are glad to hear that you have been assisted.

Thank you and kind regards 
City Property Customer Service team
City Property
City Property's reply20 Jan 2020, 08:16
Official
Thank you for the positive feedback. We are glad to hear that you have been assisted.

Thank you and kind regards 
City Property Customer Service team