BAD / SLOW SERVICE

Good day I have experience bad & very slow service at city property

1I have app**** for residential accommodation last week on Thursday , I was advised it takes 24 hours to get a feedback for approval/declined and now it is a week without that feedback . I received an SMS on Monday requesting my marital documents because their system shows a different surname Still no feedback.

2 On the very same application I was advised to choose second choice flat number 626 (castle mansion ) instead of flat 623 . The consultant said 623 it is not available but according to the building manager 623 it is available (empty) And I went to the building 3times to confirm .

3 I have cancelled one of my parking which is at Lara's place, The parking is not owing but I am still receiving default letter and threatening sms which is really affecting me because I never defaulted of any of my accounts

Please assist