Bad Service

Very unhelpful in resolving complaints leaving the one who lodges the complaint no forum within Citi Property to address the issues. Building has a problem which was brought to Citi Property's attention but no resolution provided to date. To date service cuts have occurred causing distress to those living in the building. People are at the mercy of Citi Property when primary needs like water are affected several times during the week. They need to understand that they are dealing with people and not machines. People suffer as a result of service cuts and blaming load shedding provides those suffering with no solution. When an employee is disrespectful full investigations need to be conducted. This means hearing the other side and considering evidence. In this instance the other party's side was not heard despite the other party having evidence and no proper feedback was provided until a legal letter was sent with a unilateral decision. This is really an unfair practice and extremely bad service.