1 reviews | Active since Jul 2016
BAD SERVICE!!!!!
<p>Hi im honestly sick and tired of your pathetic customer service.YOUR SERVICE IS BY FAR THE WORST.2 of my issues havent been resolved and im not going to go bk nd 4th with you because u guys are just UNPROFESSIONAL AND RUDE.friday i called wanting assistance noone got bk to me until i had to write on hello peter thats wen i finally got assisted noone even bothers to reply to my emails. ive never experienced such horrible service in my life .tell your facebook guy to wake up and stop sleeping cos i sent him an inbox but he never even bothers to reply. funny how i have to run after you guys for assistance wen i even pay rent in time yet noone gives me proper service but wen it comes to paying rent u guys will even harass someone to pay but yet u fail to give proper service on your side.the one mistake i ever did was move into your apartments.i regret it and i'll be cancelling my lease real soon because I've had it.The way i was so excited to move into franks place the first day it opened its doors last year i thought i was going to enjoy my stay but its been a nightmare.</p>
Firstly when you reply privately on hellop peter and say i refuse to be corrected what exactly are you trying to say? I attached all the proof to hello peter and emailed it to them so they can see since u say i dont want to be corrected and wat i wrote is false.Firstly on the 30th of may i met up with linda and althea to resolve some issues i had,we than came up with an agreement which we agreed that the door that was damaged was going to be payed by september as i had to inform my sister to gather the money nd give me as it was short notice. and for u to tell me the door had to b fixed by june or july was short notice cos i dnt know what her financial situation was.i asked u to give me till september to pay it it off as Your building manager failed to do his job in time and i had to keep running after him .the next thing wen i opened these months rent statement i see the door charges have been added and it wasnt our aggrement.i emailed althea on friday asking her what was going on as we didnt agree to these and noone bothered to notify me about door charges being added ds month.she didnt bother responding to me i had to call customer service to speak to her nd they told me shes in a meeting she will get bk to me but she didnt.i called customer service again asking to speak to linda and wen they directed my call some lady told me linda was in a meeting she will call bk.she than called bk later but we didnt seem to agree on anything she than told me she would send me an email.even now im still waiting
I have the emails
1st emailed is the one that althea sent me on the 8th of june after the meeting and agreement we had on the 30th of May which was on a monday which she said the guys to fix the door where going to come fix it even though i agreed to paying it by september.
The 2nd one was On the 22nd of july which was on a friday.i emailed althea but didnt get a reply
Firstly when you reply privately on hellop peter and say i refuse to be corrected what exactly are you trying to say? I attached all the proof to hello peter and emailed it to them so they can see since u say i dont want to be corrected and wat i wrote is false.Firstly on the 30th of may i met up with linda and althea to resolve some issues i had,we than came up with an agreement which we agreed that the door that was damaged was going to be payed by september as i had to inform my sister to gather the money nd give me as it was short notice. and for u to tell me the door had to b fixed by june or july was short notice cos i dnt know what her financial situation was.i asked u to give me till september to pay it it off as Your building manager failed to do his job in time and i had to keep running after him .the next thing wen i opened these months rent statement i see the door charges have been added and it wasnt our aggrement.i emailed althea on friday asking her what was going on as we didnt agree to these and noone bothered to notify me about door charges being added ds month.she didnt bother responding to me i had to call customer service to speak to her nd they told me shes in a meeting she will get bk to me but she didnt.i called customer service again asking to speak to linda and wen they directed my call some lady told me linda was in a meeting she will call bk.she than called bk later but we didnt seem to agree on anything she than told me she would send me an email.even now im still waiting
I have the emails
1st emailed is the one that althea sent me on the 8th of june after the meeting and agreement we had on the 30th of May which was on a monday which she said the guys to fix the door where going to come fix it even though i agreed to paying it by september.
The 2nd one was On the 22nd of july which was on a friday.i emailed althea but didnt get a reply
And if you were doing your job properly i wouldnt be always posting on social media in order for u to assist me.the same thing happend wen i emailed atlhea some time these year in February where she never rep**** to my email. "She told me she never saw the email" .i showed her proof that i actually sent the email which she didnt reply too. in march i wrote a report at reception about the door being damaged noone got bk to me until i had to run after u ppl and only got assisted towards the end of May.now last friday i emailed althea again and i guess she didnt see the email aswell.wat sort of service is that?
And if you were doing your job properly i wouldnt be always posting on social media in order for u to assist me.the same thing happend wen i emailed atlhea some time these year in February where she never rep**** to my email. "She told me she never saw the email" .i showed her proof that i actually sent the email which she didnt reply too. in march i wrote a report at reception about the door being damaged noone got bk to me until i had to run after u ppl and only got assisted towards the end of May.now last friday i emailed althea again and i guess she didnt see the email aswell.wat sort of service is that?
Good day Divine,
With regard to your enquiry regarding the amount on your account, you can make an arrangement to pay this off. As a business, as soon as we pay an account to a service provider, we charge the amount to the liable person's account. In accounting you cannot hold amounts back for any amount of time. It should be raised or credited to the account in question as soon as the amount reflects on the bank.
Linda did contact you on Friday directly after her meeting and requested you to come to the office to discuss this matter as you did not seem to understand her telephonic explanation. Your response to her was that you are confused.
This matter and all other complaints raised by you will be taken up with the Legal tenant of this apartment.
In future, please contact our Customer Service Care line to get immediate service. Refer to the contact details below. Contacting an individual person is risky as you will not know if they are available on that day or not.
I trust you find this in order.
City Property Customer Service Team
(012) ********** or
Good day Divine,
With regard to your enquiry regarding the amount on your account, you can make an arrangement to pay this off. As a business, as soon as we pay an account to a service provider, we charge the amount to the liable person's account. In accounting you cannot hold amounts back for any amount of time. It should be raised or credited to the account in question as soon as the amount reflects on the bank.
Linda did contact you on Friday directly after her meeting and requested you to come to the office to discuss this matter as you did not seem to understand her telephonic explanation. Your response to her was that you are confused.
This matter and all other complaints raised by you will be taken up with the Legal tenant of this apartment.
In future, please contact our Customer Service Care line to get immediate service. Refer to the contact details below. Contacting an individual person is risky as you will not know if they are available on that day or not.
I trust you find this in order.
City Property Customer Service Team
(012) ********** or
I cannot keep having meetings that are full of dishonesty.we agree on something than the next thing changes are made without my knowledge.and dont tell me to contact your customer service wen u fail to do ur job!!!!!
I cannot keep having meetings that are full of dishonesty.we agree on something than the next thing changes are made without my knowledge.and dont tell me to contact your customer service wen u fail to do ur job!!!!!