Bad customer service

I moved in union club which is one of city property buildings. I complained about bad smell coming in from next door building off which the building manager confirmed that it is sewer from next door building. I then politely asked to be moved to another empty unit because I have a 2yr old baby it's not hygienicly wise for me to stay there with that bad smell. It's Tuesday today nothing is done about my matter. I spoke to the building manager again today he said I must go to the office because there is nothing he can do about it.what makes me cross is Monday I went to the office I was told I must report the matter to the building manager and not allowed to come report the the office. what do i do with such . Now i have to keep windows closed am scared of files coming from that sewer coming in the unit am in. How do I live with Windows closed. Can I be helped please.