TM
Timmy M

1 reviews | Active since Sept 2018

24 Jun 2024, 15:18

BAD CUSTOMER EXPERIENCE! 😭

City Property's customer experience is incredibly frustrating and detrimental to their business. Trying to inquire about a residential property for rent is a nightmare. Their website is practically useless, and their Property24 ads only display office numbers. When you call, you're told a leasing agent for your area will contact you, but you end up waiting all day with no response. Calling back results in the same empty promise, leaving you with no airtime and no help from City Property.

This process is a major turn-off for potential customers. People don't want to jump through hoops to find a property; they want convenience and easy access to information. I ultimately found a better option with AFHCO, as their leasing agents' contact information is readily available in their ads, making it simple to connect with them directly.

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Replies (1)
City Property
City Property's reply25 Jun 2024, 09:06
Official
Dear Timmy, 

We appreciate you reaching our to us and take your comments to heart. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. An agent will be in touch to discuss this matter further. Can you please let us know which property you were interested in on our website and Property 24. 

Kind regards, 
City Property Support Team