TM
Thando M
1 reviews | Active since Aug 2025
11 Aug 2025, 12:36
404 Castle Mansions in Johannesburg,
I am very angry as writing this review the way city property treats their clients is uncalled for.. we have signed a new lease with the promise of being given a voucher of 1500 but unfortunately we wouldn’t get the voucher because the account we are using is under SARS but we were never told to vacate because the account is SARS we signed another lease even under the circumstances what does a voucher have anything to do with SARS I’m very unhappy with city property while we pay their rent with no fail at all, i hope you do not play with People’s emotions in future, The way you played with our emotions I don’t think I will ever renew the lease never because of this
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Replies (3)0
Replies (3)
City Property's replyOfficial
11 Aug 2025, 16:57Dear Thando Mqilingwa,
We understand your frustration and sincerely apologise for the unfair treatment you received. We appreciate you explaining the situation in detail and understand that this has been an unpleasant service experience.
Please note the matter has been escalated for review and feedback will be provided to you soon. A ticket reference number has been sent to your email.
We aim to resolve the matter promptly and apologise for any inconvenience.
Kind regards,
City Property Support team
We understand your frustration and sincerely apologise for the unfair treatment you received. We appreciate you explaining the situation in detail and understand that this has been an unpleasant service experience.
Please note the matter has been escalated for review and feedback will be provided to you soon. A ticket reference number has been sent to your email.
We aim to resolve the matter promptly and apologise for any inconvenience.
Kind regards,
City Property Support team
City Property's reply11 Aug 2025, 16:57
Official
Dear Thando Mqilingwa,
We understand your frustration and sincerely apologise for the unfair treatment you received. We appreciate you explaining the situation in detail and understand that this has been an unpleasant service experience.
Please note the matter has been escalated for review and feedback will be provided to you soon. A ticket reference number has been sent to your email.
We aim to resolve the matter promptly and apologise for any inconvenience.
Kind regards,
City Property Support team
We understand your frustration and sincerely apologise for the unfair treatment you received. We appreciate you explaining the situation in detail and understand that this has been an unpleasant service experience.
Please note the matter has been escalated for review and feedback will be provided to you soon. A ticket reference number has been sent to your email.
We aim to resolve the matter promptly and apologise for any inconvenience.
Kind regards,
City Property Support team
TM
Thando M's updateReviewer Update
12 Aug 2025, 09:26It’s unfortunate that we were able to sign a contract but unable to be given the Voucher that we were promised how twisted is the management of city property, we pay your rent with no fail but giving us what you promised us it’s a problem, if we can sign a new lease how are we unable to be given the simple voucher of R1500 that’s hypocracy of the management of city property wow.
TM
Thando M's update12 Aug 2025, 09:26
Reviewer Update
It’s unfortunate that we were able to sign a contract but unable to be given the Voucher that we were promised how twisted is the management of city property, we pay your rent with no fail but giving us what you promised us it’s a problem, if we can sign a new lease how are we unable to be given the simple voucher of R1500 that’s hypocracy of the management of city property wow.
City Property's replyOfficial
12 Aug 2025, 17:11Dear Thando,
The Property Manager has provided feedback on the matter in detail on the ticket that was created. The renewal will not take effect until the leaseholder matter has been resolved. The Property Manager is willing to proceed should you indicate that the matter is resolved and all requirements are met.
We trust you find the above in order.
Kind regards,
City Property Support team
The Property Manager has provided feedback on the matter in detail on the ticket that was created. The renewal will not take effect until the leaseholder matter has been resolved. The Property Manager is willing to proceed should you indicate that the matter is resolved and all requirements are met.
We trust you find the above in order.
Kind regards,
City Property Support team
City Property's reply12 Aug 2025, 17:11
Official
Dear Thando,
The Property Manager has provided feedback on the matter in detail on the ticket that was created. The renewal will not take effect until the leaseholder matter has been resolved. The Property Manager is willing to proceed should you indicate that the matter is resolved and all requirements are met.
We trust you find the above in order.
Kind regards,
City Property Support team
The Property Manager has provided feedback on the matter in detail on the ticket that was created. The renewal will not take effect until the leaseholder matter has been resolved. The Property Manager is willing to proceed should you indicate that the matter is resolved and all requirements are met.
We trust you find the above in order.
Kind regards,
City Property Support team