Zero Batho-Pele Service !! Total Failure

City Power Call Center Consultants. On the 12th of November 2023 I made endless telephone calls to this unhelpful, inefficient contact centre requesting for assistance to get a replacement on the recharge device meter loading machine as I had purchased an electricity recharge voucher but when came the time I had to load it the keypad was not key-in the numbers it's not a voucher error but a Faulty device. I was issued with Ref nr: Cp*** and must have spoken to 4 different Call Center Agents each promising an escalation to my surprise I woke up this morning to follow up only to ge told that the Technician had the "wrong address" mind you I confirmed my address in each of those telephone calls I made I called again now following today's "address " issue out to be told that there was no call logged for my query!!! I am without electricity for close to 24hrs now because of inept staff working for the CityPower!!! A zero star is what you deserve honestly!!