WITHOUT ELECTRICITY FOR 3 DAYS!!!

WE EXPERIENCED A POWER FAILURE A FEW WEEKS AGO THEN AFTER 2 DAYS CITY POWER CAME OUT & REPLACE THE CIRCUIT - THE TECHNICIAN INFORMED US THAT THE CIRCUIT IS TOO SMALL & THEY WILL COME BACK TO REPLACE WITH THE CORRECT SIZE - BUT IT NEVER HAPPENED, LAST WEEK AN UNDERGROUND CABLE BLEW - A NEIGHBOR CALLED CITY POWER, I CALLED CITY POWER WEDNESDAY & FRIDAY AFTER 15:00 THE POWER CAME IN - IT WAS OFF FOR 3 DAYS & EVERYTHING IN MY FREEZER DEFROSTED, MY MILK WENT SOUR THEN I CONTACTED THEM TO FIND OUT IF THEY WILL REIMBURSE ME THEY SAID THEY WOULD 7 GAVE ME AN E-MAIL ADDRESS FOR THE LEGAL DEPARTMENT - IT IS NOW A WEEK LATER & NOTHING HAS HAPPENED (NOT EVEN A REPLY)